Terms and Conditions winace99 — Complete Platform Usage Guide for Malaysia

By registering, accessing, or using any part of the winace99 platform, you hereby agree to be bound by the Terms and Conditions set out in this document. These Terms form a legally binding agreement between you (the user) and winace99 as the platform operator.

If you do not agree with any part of these terms, you are not permitted to register or use the winace99 platform. Continued use of the platform following any amendment to the terms is deemed acceptance of the updated terms.

To register and use winace99 services, you must meet the following eligibility requirements without exception:

• At least 18 years old on the registration date.
• Having full legal capacity to enter into a binding agreement.
• Not residing in a jurisdiction that prohibits online gambling activities.
• Not an individual placed on any self-exclusion list or gambling prohibition list of any regulatory body.
• Not registering in the capacity of an agent, representative, or contractor on behalf of any third party.

Winace99 reserves the right to request verification documents at any time to confirm user eligibility. Failure to provide the required documents within the specified timeframe may result in temporary account suspension until verification is complete.

Each user is only permitted to hold one (1) active account on winace99. Multiple accounts, whether registered under your own name or using another person's identity, are strictly prohibited and may result in the closure of all associated accounts without compensation.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, phone number, email address, and date of birth. winace99 conducts a Know Your Customer (KYC) process involving document verification to ensure the safety of all members and compliance with applicable regulations.

Documents required for KYC verification include:

• National Identity Card (MyKad) — front and back, clear and unobstructed.
• A selfie holding your identification card beside your face.
• Proof of current address dated within the last 3 months (bank statement or utility bill).
• For withdrawals exceeding a certain limit: last 3 months' bank statements.

You are fully responsible for keeping your winace99 account username and password secure. All activity that occurs through your account is your sole responsibility. Please contact winace99 customer support immediately if you suspect unauthorized access to your account.

Winace99 supports a wide range of Malaysian local payment methods, including bank transfers via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost eWallet. All transactions are conducted in Malaysian Ringgit (MYR) with no hidden exchange rates.

Deposit Terms:

• The minimum deposit is RM 20 for most payment methods.
• Deposits must be made from an account registered under the same user's name.
• Winace99 is not responsible for delays caused by third-party systems such as banks or eWallet providers.
• Any deposit made by a third party on your behalf will be returned and may result in an account investigation.

Withdrawal Terms:

• Minimum withdrawal is RM 30 for eWallet and DuitNow; RM 50 for bank transfer.
• All withdrawals must be made to an account registered under the same name as the winace99 account.
• Winace99 does not charge processing fees for standard withdrawals.
• First-time withdrawals via a new method may require additional security review of up to 24 hours.
• Winace99 reserves the right to request supporting documents for withdrawals exceeding certain limits.

All bonuses and promotions offered by winace99 are subject to the specific terms stated in each promotional offer. The following are general terms that apply to all bonuses unless otherwise stated:

• Each bonus has a turnover requirement that must be met before bonus funds can be withdrawn.
• Bonuses may only be claimed once per user, per household, per IP address, and per device.
• Your original deposit may be withdrawn at any time without meeting the wagering requirement; only the bonus portion is subject to wagering requirements.
• Winace99 reserves the right to cancel any bonus suspected to have been obtained through fraud or promotion exploitation.
• Promotions cannot be combined unless clearly stated in the relevant promotion terms.
• Winace99 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

Wagering requirement progress is displayed in real time under the "Active Bonuses" section of your account dashboard. Should there be any discrepancy between the displayed information and the written terms, the written terms shall prevail.

All games available on winace99 — including slots, Live Casino, Sports Betting, and e-sports — operate according to rules established by their respective game developers and overseen by winace99. The following general rules apply:

• All slot game outcomes are determined by a Random Number Generator (RNG) that has been independently audited and certified.
• Confirmed bets cannot be cancelled or changed once a round has started.
• In the event of a technical disruption during gameplay, winace99 will resolve the case based on accurate server records — not the client display.
• For Sports Betting, all odds are final at the time the bet is confirmed.
• Winace99 reserves the right to void any wagers affected by pricing errors or significant system disruptions.

The RTP (Return to Player) for each slot is displayed in its respective game information. RTP figures are long-term averages and do not guarantee results for any individual session. Games on winace99 are for entertainment purposes and every bet carries financial risk.

Winace99 users are prohibited from engaging in any of the following activities:

• Using automated software, bots, scripts, or any technology to exploit the gaming system.
• Collusion or cooperation with other players to manipulate game outcomes.
• Money laundering or using the platform for any illegal financial activity.
• Abusing bonuses or promotions through hedge betting or strategies designed to exploit offers without genuine gameplay risk.
• Multiple account registrations or use of false identities.
• Any attempt to hack, disrupt, or damage the winace99 platform infrastructure.
• Using another person's credit or debit card without valid authorization.

Winace99 respects the privacy of all its members and is committed to protecting the personal data shared with us. The collection, use, and storage of your personal data is managed in accordance with the winace99 Privacy Policy, which forms part of this user agreement.

In summary, winace99:

• Collecting only the data necessary for platform operations and regulatory compliance.
• Protecting all data with 256-bit SSL encryption and industry-standard technical security measures.
• Not selling or renting your personal data to any third party for marketing purposes.
• Sharing data with third-party service providers only to the extent necessary to deliver platform services (e.g., payment processing, identity verification).
• Complying with legal and regulatory requirements that may necessitate disclosure of information to the relevant authorities.

For full details on how winace99 handles your data, please refer to Privacy Policy ours available on the website.

Winace99 reserves the right to suspend or close a user's account at any time without prior notice if there is reasonable cause, including but not limited to:

• User suspected of violating any terms in this document.
• Fraudulent activity, money laundering, or suspicious transactions detected.
• Failure to provide the requested KYC documentation within the stipulated timeframe.
• Account has been inactive for more than 12 consecutive months.
• Voluntary account closure request by the user.

If an account is closed for reasons other than a violation, any valid balance will be transferred to the user via the registered payment method, subject to any deductions related to unfulfilled bonus conditions.

Users who wish to voluntarily close their account may contact the winace99 customer support team via live chat. Closure requests will be processed within 5 business days.

Winace99 provides the platform on an "as-is" basis and makes no guarantee that the platform will always operate without interruption or errors. While we make every effort to ensure platform availability at all times, technical disruptions, scheduled maintenance, or circumstances beyond our control may occur.

• Winace99 is not responsible for losses arising from internet disruptions, user device issues, or unauthorized account access due to user negligence.
• Winace99 is not responsible for game outcomes influenced by inaccurate third-party information.
• The maximum total liability of winace99 to any user under any circumstances is limited to the amount of active deposits held in that user's account.

This liability limit does not apply in cases of gross negligence or intentional fraud by winace99 as established through a valid legal process.

Winace99 is strongly committed to responsible gaming practices. We provide a variety of tools that allow members to proactively manage their gaming experience:

• Daily/weekly/monthly deposit limits — can be set and enforced immediately.
• Wagering limits — limit the maximum amount that can be wagered within a specified period.
• Game break period — automatic logout after a set gaming session duration.
• Temporary account restriction — 24 hours, 7 days, or 30 days, based on your preference.
• Self-exclusion — long-term account closure for players who need a break from gaming.

If you or someone you know is showing signs of problem gambling, please use our self-management tools or contact the winace99 support team for guidance. For more information, visit the Responsible Gaming ours.

Winace99 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on the website. The latest update date will always be displayed at the top of this document.

For material and significant changes — especially those affecting members' financial rights — winace99 will provide at least 7 days' advance notice before the changes take effect, via registered email or an in-platform notification.

Continued use of the winace99 platform after the effective date of any amendment constitutes full acceptance of the updated terms. If you disagree with the changes, please contact customer support for guidance on how to close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the winace99 customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the winace99 platform
• Email: [email protected] (response within 24 hours)

For formal complaints, please provide your account number, a detailed description of the issue encountered, and any relevant evidence. Our team will investigate and respond within 3 to 5 business days depending on the complexity of the case.

If a dispute cannot be resolved through normal customer support channels, you may request resolution through the arbitration process set out in this agreement. The applicable law is Malaysian law, and any legal proceedings will be heard by a court with jurisdiction in Malaysia.